Follow the steps below to open a new ticket for Zoho ERP Implementation Tracking:
Step 1: Log in to the Portal
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Access the portal at https://app.afriflowsoft.com/.
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Navigate to the Support tab and click on Open New Ticket.
Step 2: Fill Out the Ticket Details
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Subject Line: Use a descriptive title (e.g., DTDL Business Data Migration Tracking as of 03/03/2025).
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Project: Select Consulting Services for Zoho Web Apps Implementation as ERP.
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Your Role: Choose Vendor (Olivet Cloud).
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ERP Module/Category: Select the relevant ERP module(s) for the task (multiple selections are allowed).
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Ticket Body: Provide additional comments, including progress updates or issues encountered.
Step 3: Attach Required Documents
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Attach the completed checklist file.
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Include supporting documents (e.g., screenshots, reports, or evidence).
Step 4: Submit the Ticket
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Click Save to finalize the submission.
What Happens After the Ticket is Created?
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Once the ticket is created, the Consultant (Afriflowsoft) will receive an email and push notification about the new ticket.
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No further action is required from the ticket submitter unless additional information is requested.
Key Notes:
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Ensure all attachments are relevant and properly labeled for easy reference.
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Use clear and concise descriptions in the ticket body to avoid delays in processing.