Services
ERP Support & Maintenance
Category: Integrated Digital Transformation & ERP EnablementProvides ongoing technical assistance, version updates, and compliance patches for Biak Continental’s ERP ecosystem. Ensures system stability, performance optimization, and alignment with new operational or regulatory requirements.
Annual renewable support. SLA: Response Time 24 hours; Support: Email, Remote Assistance; Escalation: Tier 2 within 48 hours. First year included free.
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